Return & Exchange Policy

At CMN TREND LTD, we are committed to providing high-quality apparel and a transparent shopping experience. This Return & Exchange Policy explains the procedures, conditions, and responsibilities for returning or exchanging products purchased from cmntrend.net.

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1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

• Returns must be requested within 14 calendar days from the date of delivery.

• Items that are personalized, altered, or final sale are not eligible for return or exchange unless defective.

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2. Initiating a Return or Exchange

To initiate a return or exchange:

1. Contact our customer service team via:
   Email: payment@cmntrend.com
   Phone: +44 7456 839601

2. Provide your order number, product details, and reason for return or exchange.

3. Our team will provide instructions for returning the item, including any required shipping labels or procedures.

Please do not send items back before receiving authorization from CMN TREND LTD.

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3. Return Shipping

• Customers are generally responsible for return shipping costs unless the product is defective or incorrect.

• Items must be securely packaged to avoid damage during transit.

• CMN TREND LTD is not liable for lost or damaged packages returned without tracking.

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4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to appear on your account depending on the payment provider.

• Shipping charges (if any) are non-refundable, except where the return is due to a company error.

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5. Exchanges

• Exchanges are subject to product availability.

• If the requested replacement product is not available, a refund will be issued according to our Refund Policy.

• Follow the same return procedure and indicate clearly that an exchange is requested.

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6. Defective or Incorrect Items

If you receive a defective or incorrect product:

1. Contact customer service immediately with order details and a photo of the item.

2. We will provide instructions for return or exchange at no additional shipping cost.

3. A replacement will be shipped once the original item is verified and processed.

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7. Non-Returnable Items

The following are not eligible for return or exchange:

• Personalized or customized items

• Final sale or clearance items

• Items that have been worn, washed, or damaged after delivery

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8. Contact Information

For all inquiries regarding returns or exchanges:

Email: payment@cmntrend.com
Phone: +44 7456 839601

Our customer service team is committed to providing clear instructions and timely assistance throughout the return or exchange process.

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9. Policy Updates

CMN TREND LTD reserves the right to update or modify this Return & Exchange Policy at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised terms.