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Customer Service
At CMN TREND LTD, customer service is managed as a structured business function rather than an informal support channel. Our goal is to provide clear, accurate, and responsible assistance throughout the customer journey, from pre-purchase inquiries to post-delivery support.
Scope of Customer Service
Our customer service team assists customers with matters including, but not limited to:
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Order placement and order status inquiries
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Payment-related questions
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Product information and sizing guidance
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Shipping and delivery coordination
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Return and refund procedures
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General account or website-related assistance
All support is provided in accordance with our published policies to ensure consistency and fairness.
How to Contact Customer Service
Customers may reach our customer service team through the following official channels:
Email: payment@cmntrend.com
Phone: +44 7456 839601
To help us resolve inquiries efficiently, we recommend including your order number and relevant details in your message where applicable.
Service Availability
Customer service inquiries are reviewed during standard business hours. While response times may vary depending on inquiry volume and complexity, we aim to respond within a reasonable timeframe and provide clear guidance at each stage of the process.
Please note that response times may be affected during peak periods or public holidays.
Order Support & After-Sales Service
Once an order has been placed, customers can contact us for updates related to processing, shipment, and delivery. After delivery, our team remains available to assist with return or refund requests in accordance with our Return & Refund Policy.
Requests that fall outside the scope of our published policies may require additional review.
Communication Standards
To maintain service quality and data security, CMN TREND LTD communicates with customers only through official contact details listed on our website. We do not provide support through personal messaging accounts or unauthorized third-party platforms.
All customer communications are handled with confidentiality and in line with applicable data protection requirements.
Continuous Improvement
Customer feedback is reviewed internally and used to improve our service processes, website functionality, and product offerings. While not all requests may result in immediate changes, each inquiry is considered as part of our ongoing operational evaluation.
